Privacy Policy
Last updated: May 2026
This Privacy Policy describes how VitalTaste (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Company name: Vital Taste
Location: Malta
Address: Triq il-Qalb ta' Ġesù, Malta
Phone / WhatsApp: +356 9972 1466
Email: vitaltastemt@gmail.com
Instagram / TikTok: @vitaltaste_mt
Vital Taste sells food supplements and wellness products through our online store.
2. Information We Collect
We may collect the following personal information:
Full name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Customer support messages
Website usage data
Cookie and analytics data
Marketing preferences
We collect this information when you:
Visit our website
Place an order
Contact us
Subscribe to our newsletter
Interact with our marketing emails
Use our website features
3. How We Use Your Information
We use your personal information to:
Process and fulfil your orders
Arrange shipping and delivery
Provide customer support
Send order confirmations and updates
Manage returns and refunds
Improve our website and services
Send email marketing communications, if you have given consent
Prevent fraud and protect our business
Comply with legal and regulatory obligations
4. Payment Processing
Payments on our website may be processed through Revolut and other payment services available through Shopify.
We do not store your full payment card details. Payment information is processed securely by our payment providers in accordance with their own privacy and security policies.
5. Shipping and Delivery
To deliver your order, we may share necessary personal information with our shipping partner FedEx, including your name, shipping address, phone number, email address, and order delivery details.
This information is used only for shipping, tracking, delivery, and customer support related to your order.
6. Email Marketing
If you subscribe to our newsletter or give consent to receive marketing communications, we may send you emails about:
Product launches
Special offers
Discounts
Wellness content
Brand updates
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at vitaltastemt@gmail.com.
We do not use WhatsApp for marketing purposes.
7. WhatsApp and Customer Support
We may use WhatsApp only for customer support and order-related communication when you contact us or request assistance.
We do not send promotional WhatsApp messages unless you have clearly given your consent.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and support essential store functions.
Cookies may be used for:
Website functionality
Shopping cart operation
Checkout process
Analytics
Security
Marketing performance
Remembering user preferences
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Where required by law, we will request your consent before using non-essential cookies.
9. Shopify
Our store is hosted on Shopify. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.
Your personal information may be processed by Shopify for purposes such as hosting, checkout, order management, payment processing, fraud prevention, and store functionality.
10. Third-Party Service Providers
We may share your personal information with trusted third-party service providers only when necessary to operate our business.
These may include:
Shopify
Revolut
FedEx
Email marketing platforms
Analytics providers
IT and website service providers
Fraud prevention tools
Legal, accounting, or compliance advisors
We only share the information required for these providers to perform their services.
11. Legal Basis for Processing Personal Data
If you are located in the European Economic Area, United Kingdom, or Switzerland, we process your personal data based on one or more of the following legal bases:
Your consent
The performance of a contract
Compliance with legal obligations
Our legitimate business interests
Protection of vital interests where applicable
Examples include processing your order, delivering your products, responding to customer service requests, sending marketing emails with consent, and complying with tax or consumer protection laws.
12. Data Retention
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.
We may retain certain information for longer where required by law, including tax, accounting, fraud prevention, legal, or regulatory obligations.
When your personal information is no longer needed, we will delete it or anonymise it where possible.
13. Your Privacy Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to certain processing activities
Request restriction of processing
Request data portability
Withdraw consent for marketing communications
Lodge a complaint with a data protection authority
To exercise your rights, contact us at:
Email:vitaltastemt@gmail.com
We may need to verify your identity before processing your request.
14. Age Restriction
Our website and products are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a person under 18, we will take steps to delete it.
15. Health and Product Information
Vital Taste products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease.
Information provided on our website is for general informational purposes only and should not replace professional medical advice.
If you are pregnant, breastfeeding, taking medication, or have a medical condition, please consult a healthcare professional before using any supplement.
16. International Data Transfers
Some of our service providers may process personal information outside your country of residence.
Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
17. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.
Any updates will be posted on this page with a revised “Last updated” date.
19. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:
Vital Taste
Triq il-Qalb ta' Ġesù, Malta
Phone / WhatsApp: +356 9972 1466
Email: vitaltastemt@gmail.com
Instagram / TikTok: @vitaltaste_mt
Support hours: Monday to Saturday, 8:00 AM – 9:00 PM
Response time: We usually respond within 1–3 hours during support hours.
Languages: Spanish, English